TEMPORARY DINING ROOM CLOSURE. DELIVERY AND PICK-UP OPEN.
Posted Tuesday March 17, 2020.
As we have seen in recent weeks, the global spread of COVID-19 is impacting us all. We have been carefully monitoring the actions and advice of government and health leaders.
The health and safety of our guests, employees and the communities we are a part of is our highest priority.
As the COVID-19 virus continues to spread in communities across Canada, we have made the difficult but important decision to close all of our dining rooms. We will continue to serve you and your family with pick-up and delivery at all restaurants where these ordering methods are available. We will be following increased safety precautions to limit the interaction between our guests and our employees.
We are also committed to the well-being of our passionate employees, including those who will be temporarily out of work during the closure. Our team strength and compassion have always been core to East Side Mario's and we are sensitive to the implications this decision has on our staff and will continue to support them through this process. We will be in close contact with each of them and look forward to having them back to provide memorable experiences for our guests and communities when we reopen.
We look forward to reopening our doors to you soon. In the meantime, stay safe and take care of one another.
CEO, Recipe Unlimited Corporation
NAVIGATING THROUGH COVID-19
Posted Friday March 13, 2020
To our Valued Guests,
We are watching closely as the global situation with COVID-19 continues to evolve. I wanted to reach out to you personally to let you know what we’re doing to manage and combat this or any other virus.
The health and safety of our Guests and Teammates continues to be our highest priority
Our highest priority is the health and safety of our Guests, as well as our Teammates and those in our network including our suppliers and delivery partners. We have been in regular communication with all of our teams across our network around the following protocols that support everyone’s health and wellbeing:
- Reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene.
- Working closely with our delivery partners and our own network of drivers to ensure frequent hand washing, using hand sanitizer for every delivery and sanitizing their vehicles and delivery bags.
- Continual sanitation of all high touch surfaces in our restaurants including seats, tables, menus, pay pads, etc.
We are following the guidance of government and health authorities
In early January, we established a task force to monitor the situation, ensuring that our standards were being strictly adhered to and that we had the right action plans in place. Our approach has been one of swift, measured action. We are closely following the direction of the Public Health Agency of Canada (PHAC) which maintains a low public health risk advisory for Canada at this time. And with several restaurants around the Globe, our international locations are being guided by their local governments, along with our support.
We are also monitoring our teams’ health very closely and have put support systems in place to help anyone who may become affected by the virus so their number one focus is getting better.
We are committed to delivering excellent guest experiences, regardless of how you choose to dine with us
If you see our team wiping down payment terminals, cash registers, countertops and door handles, please know this is an effort to reduce any risk. As the situation evolves, you may see our restaurants implementing new measures to prevent the further spread of COVID-19. We will continue to do everything we can, always with the goal of creating the best guest experience possible and to give you and our teams peace of mind, regardless of how you choose to dine with us; through our dining rooms, take-out or delivery.
For 137 years, Canadians have been placing their trust in us. We take that very seriously and will never do anything to violate that trust.
CEO, Recipe Unlimited Corporation